At no1, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. We believe you deserve full transparency about your data — no fine print, no surprises.
Last updated: January 2025
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Visit FAQThis Privacy Policy applies to all personal information collected by no1 when you access or use our platform, including our website at no1.onl, our mobile app, and any related services we provide to players in the Philippines. It covers the types of data we collect, the reasons we collect it, how long we keep it, and the rights you have over your own information. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, we encourage you to contact our support team before proceeding. We update this policy from time to time to reflect changes in our practices or applicable Philippine law, and we will notify registered players of any material changes.
When you register and use the no1 platform, we collect several categories of personal information to provide you with a safe and enjoyable gaming experience. Registration data includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect identity verification documents such as a government-issued ID when required to comply with our Know Your Customer (KYC) obligations. Financial information — including your preferred payment method, transaction history, and deposit and withdrawal records — is collected to process your account activity accurately. We automatically collect technical data such as your IP address, device type, browser version, and session activity to maintain platform security and improve performance. Any communications you send to our support team, including chat logs and email correspondence, are also retained as part of your account record.
The personal data we collect is used exclusively to operate, maintain, and improve the no1 platform for Filipino players. We use your registration and identity information to verify your eligibility to play, comply with Philippine regulatory requirements, and prevent fraud or underage access. Your financial data is used solely to process deposits, withdrawals, and bonus transactions accurately and securely. Technical and behavioural data helps us detect suspicious activity, prevent account takeovers, and optimise the platform experience across mobile and desktop devices. We may use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available on the platform. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.
no1 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance of any such change. We will never share your data with other gaming operators or advertising networks without your explicit consent.
The no1 platform uses cookies and similar tracking technologies to deliver a consistent and personalised experience for players in the Philippines. Essential cookies are required for the platform to function correctly — they manage your login session, remember your preferences, and keep your account secure during each visit. Analytical cookies help us understand how players navigate the platform so we can identify areas for improvement and fix technical issues more quickly. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain features. We do not use third-party advertising cookies or share cookie data with external ad networks. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine privacy standards.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Support communications and complaint records are kept for a period sufficient to resolve any disputes that may arise after your account is closed. When data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil requests where retention is required by law. We conduct periodic reviews of the data we hold to ensure we are not retaining information beyond what is necessary.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your data, to receive a copy of it in a portable format, and to ask us to correct any inaccuracies. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe we are processing your data unlawfully or without a valid basis, you have the right to object and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team — we aim to respond to all data requests within 30 days. We will never penalise you for exercising your privacy rights, and your account will not be affected by making a data request.
Protecting your personal data is a core responsibility that no1 takes seriously across every part of our platform. We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials and financial information are protected in transit. Access to personal data within our organisation is strictly limited to staff who need it to perform their role, and all personnel with data access are subject to confidentiality obligations. We conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities within the timeframes required by law. We continuously invest in our security infrastructure to stay ahead of evolving threats and protect the Filipino players who trust us with their information.
The no1 platform is strictly intended for adults aged 21 and above in accordance with Philippine gaming regulations, and we do not knowingly collect personal data from anyone under this age. Our registration process includes age verification steps designed to prevent underage individuals from creating accounts or accessing any part of the platform. If we become aware that we have inadvertently collected data from a person who does not meet the minimum age requirement, we will immediately close the account and delete all associated personal information. Parents or guardians who believe a minor has registered on our platform are encouraged to contact our support team immediately so we can take prompt action. We take our responsibility to protect young people seriously and review our age verification procedures regularly to ensure they remain effective. Any attempt to circumvent our age controls is a violation of our Terms and Conditions and may be reported to the appropriate Philippine authorities.
no1 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least 14 days before the changes take effect. The updated policy will always be available on this page with a revised effective date clearly displayed at the top. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact our support team to discuss your options. We encourage you to review this page periodically so you are always aware of how your information is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way no1 handles your personal data, please do not hesitate to reach out to our dedicated support team. You can contact us at any time via the support channels listed on our platform, and we will do our best to respond promptly and helpfully. For formal data subject requests — such as access, correction, or deletion requests — please include your registered account email address and a clear description of your request so we can process it efficiently. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines. We are committed to resolving all privacy-related concerns fairly and transparently, and we welcome feedback that helps us improve our data practices. Your trust is important to us, and we will always treat your privacy concerns with the seriousness they deserve.
The most common things Filipino players ask about data and privacy on the no1 platform.
Your data is safe with us. Join thousands of Filipino players who enjoy no1 knowing their privacy is protected every step of the way.